Collections, collection days and presenting your receptacles
To check your collection day, use our directory.
Collections may be made on revised collection days. These occur during bank holiday periods. You will be advised on our revised collections day page.
All garden waste bins and sacks must be made available for collection from 7am on your collection day to make sure it is collected.
Garden waste bins and sacks must be placed at the:
- front boundary of the property (normally at the end of a driveway/by the front gate), or
- usual waste collection point
It must also be accessible to the contractor. Failure to do so could mean the garden waste is not collected.
Garden waste bins and sacks can be made available for collection even if they are only partly full.
The lid on the bin must be closed shut and sacks must be tied shut at the top. Bins and sacks which have been overfilled or are too heavy to move may not be collected. Material will need to be removed before the next scheduled collection.
Where a bin is used, there should be no sacks placed within. All garden waste should be placed loose inside the bin(s).
You may only use:
- the designated garden waste bin(s), or
- compostable sacks.
The contractor will not collect garden waste contained in any other receptacles or garden waste presented at the side of bins.
Via our contractor, we will make every reasonable effort to carry out collections on your collection day between 7am and 6pm.
Once garden waste has been collected from the household, the garden waste is our property. Lost property:
- cannot be retrieved
- will not be compensated
Residents that already receive an assisted collection for recycling and non-recycling collections will be automatically assigned an assisted collection for garden waste.
The bin(s) should be removed from the public highway as soon as is reasonably practical after collection.
Both bin(s) and sacks should be removed as soon as is reasonably practical in the instance of a failed collection.
It is an offence to obstruct the public highway. Instances:
- will be investigated by our Environmental Enforcement team
- may result in enforcement action
We reserve the right to alter collections if required. We will try to provide adequate notice to all householders that would be affected by the change.
Missed collections should be reported online.