Struggling with completing your online application
If you are having difficulty completing your housing register application online you can ask for help from the following:
Citizens Advice
We commission them to provide advice, information and guidance.
You can contact them by:
- calling: 01702 456352
- emailing: enquiries@citizensadvicesouthend.org.uk
The Hub
A walk-in community advice centre where you can arrange an appointment for a volunteer to help you.
- address: 324/5 Chartwell Square, Victoria Shopping Centre (1st floor), Southend-on-Sea, Essex, SS2 5SP
- tel: 01702 611199
- email: hubadmin@sech-uk.com
- website: https://thehubsouthend.wordpress.com/
- open Mon to Fri: 10:00 to 12:00 and 13:00 to 15:00
General housing enquiries
You can also call us on 01702 215002, you will be put through to the customer contact centre who are trained to deal with general housing enquiries.
If you need further assistance or advice on something more complex, you will be put through to a housing register officer.