Complaints relating to this policy
10.1
Should you feel that your request for service or that undertakings in relation to housing enforcement from the Council has not been adequately considered, you may make a formal service complaint by contacting our Corporate Complaints Team.
Prior to doing, the Council must have received your complaint directly and you are encouraged to discuss the matter initially with your case Officer first and where necessary the Service Manager or Head of Service.
Corporate complaints may be contacted via:
Corporate Complaints
GH-NE-Complaints@southend.gov.uk
Southend-on-Sea City Council
Victoria Avenue
Southend-on-Sea
Essex SS2 6ER
Tel: 01702 215000