How to change from Southend Pass monthly subscription to annual payment
- In the Southend mobile app (iPhone and Android) there is a preferences section in which there is a setting for “Parking Pass auto renewals enabled”. This will currently be enabled for all monthly Southend Pass customers, and controls whether their Pass should auto-renew at the end of the current period.
- To stop the next monthly renewal, any customer who wants to move to an Annual pass, can turn this off and click Done. This will prevent the monthly pass from renewing.
- The active Parking Pass will continue to work until the passes expiry date, you can find the expiry date in the app.
- Once the pass has expired, the customer will no longer see an active pass on their account in the app, and it is at this point that they can purchase a new Annual Pass.
- Upon successful purchase, they can immediately use their new Annual pass.