Our corporate structure

Strategy and Change

Direct reports to the Executive Director of Strategy and Change - Claire Shuter

  • Director of Law and Governance (Monitoring Officer) - Susan Zeiss
  • Director of Digital and ICT - Carol Thomas
  • (Interim) Director of Policy and Customer Experience - Suzanne Newman
  • Head of People and Organisation - Sue Putt
  • Director of People and Transformation - (Appointment TBC)

Direct reports to the Director of Law and Governance (Monitoring Officer) - Susan Zeiss

  • Interim Head of Legal Services
  • General Legal Team Manager
  • Head of Democratic Services
  • Customer Support Manager Information Governance, Complaints and Resolution
  • Team Manager - Registration Services
  • Customer Support Manager Information Governance, Complaints and Resolution

Direct reports to the Director of People and Transformation - Vacant

  • Manager - Service Design

Direct reports to the Director of Digital and ICT - Carol Thomas

  • Head of IT Infrastructure and Operations
  • Head of Business and ICT Delivery
  • Head of Architecture and Digital 
  • Head of Performance and Intelligence

Direct reports to the (Interim) Director of Policy and Customer Experience - Suzanne Newman

  • Manager - Engagement and Partnerships
  • Manager - Communications
  • Insights
  • Manager - Policy
  • Team Manager - Telephony
  • Customer Support Manager - Organisation and Customer Support
  • Customer Support Manager - Adults, Childrens, Communities and Public Health

Direct reports to the Head of People and Organisation - Sue Putt

  • HR Service Manager - Learning and Development and Organisational Design
  • HR Service Manager - Operations
  • HR Service Manager - Analytics and Payroll
  • HR Service Manager - Advisory Services

Useful Links - Employee pay policy and structure

Go to top