We provide weekly collections of blue food waste bins, blue paper and card recycling boxes, pink and clear recycling sacks, small electrical items (put out in plastic shopping carrier bags) and black refuse sacks.
Your recycling and non-recycling should be accessible and visible on the inside edge of your property by 7am on your scheduled collection day.
If you are unable to, we may be able to help you put out your recycling and non-recycling waste.
You can check your collection day using our directory.
What should I do if my rubbish is not collected?
If we receive a valid missed collection report prior to 12pm (noon), we will return in the afternoon of the same day to complete your collection.
If your report is received after 12pm (noon) we will return and collect it the next collection day before 12pm (noon).
Report a missed collection using our online form. You do not need to register for MySouthend to report the missed collection (click on continue without registering), but by registering, you can manage and keep track of your reports and requests online. You will have control over obtaining the information you need, without having to call or visit us.
If you are registered for MySouthend, you will receive updates on the status of your request.
Before reporting a missed collection, please:
- make sure your recycling and non-recycling waste was out for collection by 7am on your collection day
- make sure your recycling and non-recycling waste was put out on the correct day (check your collection day)
- make sure you put the right items in the right sack or recycling box (check what goes into each container)
- make sure you are reporting this to us within two working days of your scheduled collection day
- check to see if your container has been tagged or stickered with a reason for non-collection
Delays can happen because of roadworks, lorry breakdowns, crew or route changes, or other unexpected events. If our collection vehicles are still on the way you will be unable to raise a missed collection report.