Bus company websites will show information that helps you plan a journey
Frequently updated journey disruption information will be posted online or on social media
We will endeavour to operate all scheduled journeys, on time as much as is possible to do so
What you can expect at the bus stop
For marked stops, a bus stop flag with location name
Access to up-to-date timetable information, either in a timetable case or via the TravelEssex app
An area to stand so you can board the bus easily, and so the step-free accessible bus can pull up to the stop, unless there are exceptional circumstances
A bus that shows what service it is and where it's going
Bus services that are planned to arrive and depart on time, depending on traffic conditions
During the journey you can expect
To pay using cash or contactless, and have a mobile app option for certain tickets
A standard wheelchair space
Buses that are cleaned inside daily and kept smart outside
Professional bus drivers who offer assistance to less able people and overall good customer service
What you can expect beyond your journey
A clear, consistent process for complaints, feedback and praise, with timely resolution
Bus companies and Southend-on-Sea City Council working together to improve your bus services via improvement plans, thinking of the needs of the travel market and consulting users
Bus companies and Southend-on-Sea City Council working together to comply with this customer charter
Make the journey easer for fellow passengers
Respecting bus drivers and their requests, other staff and fellow passengers
Telling us what needs fixing - buses, stops and shelters
Keeping your bus clean - keeping feet off seats, taking litter home
Always allowing a wheelchair user to use the dedicated wheelchair space
Sitting where possible - don't stand at the front, blocking others
