Payment information

Thinking of contacting us about your Council Tax or Housing Benefit?

You can use the Citizen Access Benefits portal to:

• make a claim
• view your claim and letters
• view your housing benefit entitlement
• tell us about any changes

You can also use the Citizen Access Revenues portal to view your council tax bills.

The date that you are paid depends on what sort of claim you have and how long you have been claiming.

Private tenants

If you are a private tenant payment will either be

• 4 weekly in arrears or calendar monthly in arrears for existing claims already in payment
• 4 weekly in arrears for all new claims

To find out what your payment is please look at your notification letter. It will tell you in the middle of the page what payment cycle your claim is under.

4 weekly payment table

Calendar monthly payment table

Council tenants

Council tenants are always paid weekly. South Essex Homes normally gets payment over the weekend paid direct into your rent account.