Collection and delivery dates
Collection times
All collections are expected to be carried out between 7am and 6pm however due to operational reasons some collections may be later in the day.
Please put your recycling and non-recyclable waste out on the inside edge of your property by 7am on your collection day. If our collection vehicles are still enroute, you will be unable to raise a missed collection report.
Sack delivery dates and collection days
Every 6 months all residents will receive a delivery of:
- 3 rolls of 26 compostable food waste liners
- 1 roll of 6 clear textile recycling sack
Flats and properties that can't have a wheelie bin due to access or storage restrictions and are remaining on a loose sack collection will also receive every 6 months:
- 2 rolls of 26 pink recycling sacks
If you have just moved into a new house which doesn't appear to have a full set of bins, you will need to request this online form.
If your property is on a sack collection and you need additional sacks you can request this online form.
If you register for a MySouthend account you can manage and keep track of your reports and requests online. You can get all of the information you need, without having to call or visit us. When you register with MySouthend you will receive updates on the status of your request.
The best way to find out which day your recycling and waste is collected is through the app. Information relating to the new service will be active and visible from Wednesday 22 October. Please note that if your home is currently under review, information may not be accurate.
If you cannot access the app, you can contact our customer services team on 01702 215006.
We are also looking to build a new MySouthend form that will allow you to lookup this information quickly through our website. This will be available in the coming months.
Order of collection
Every week, a recycling lorry will collect:
- one week: your pink lidded bin (plastic, glass, cans) and blue food waste bin
- next week: your blue lidded bin (paper and card) and blue food waste bin
The back of the lorry is divided into two parts so that the two types of recyclable material can be collected at the same time but remain apart.
Every two weeks, a different lorry will collect your black bin for non-recyclable waste.
If you're signed up to the garden waste service, a third lorry will collect your green bin as scheduled.
These vehicles may start collections in different locations and, as such, your recycling and non-recyclable waste may be collected at different times.
To ensure you understand which week your bin is collected please sign up to the Resident app.